This Workshop prepares Doctors to manage Difficult communication and communication challenges they face on a daily basis by emphasizing Communication, Listening, Observation and Empathy
TRAINING OBJECTIVES
By the end of the program participants will:
- Communicate and lead more effectively
- Establish a culture of trust and loyalty among their team members by implementing Listening
- Be able to communicate effectively with their team in stressful and difficult situations.
- Be able to handle conflict in difficult conditions with empathy.
METHODOLOGY
The workshop method used is a combination of formal theoretical instruction and frequent references to real-life case scenarios. The course is designed to be both practical and interactive and questions are highly encouraged from participants.
PARTICIPANTS
Health care Professionals including Doctors have the zeal to learn and improve their Communication skills in order to manage and guide their teams more effectively, set goals more competently and develop their leadership potential within an organization.
WORKSHOP CONTENT
WORKSHOP INTRODUCTION & KICK OFF (30MIN)
• Welcoming participants
• Objectives overview (icebreaker activities)
• Agenda
DEFINITION OF COMMUNICATION (2HR)
• What Communication is
• Different styles of communication
• Games and Role Plays
• Are you a good communicator?
QUALITIES AND CAPABILITIES OF A GOOD COMMUNICATOR (2HR)
• Strategic Listening and observation
• Case Studies
EMPATHY AND COMPASSION (1HR)
• Building emotional Intelligence empathy and trust
WRAP UP & NEXT STEPS (30MIN)
• Closing
• Objectives review
• Action plan.